UX Problem vs. Solution
Medtronic needed a modern, scalable service experience that could simplify complex healthcare support workflows across multiple user types while improving efficiency, clarity, and usability within Salesforce. The challenge was designing an enterprise-grade interface that balanced dense operational data, accessibility, and speed with a more intuitive and visually modern user experience. The goal was to streamline case management, reduce friction for support agents, and create a flexible design system capable of supporting future healthcare and service workflows across the platform.
Challenge
The challenge was designing an enterprise-grade interface that balanced large amounts of operational data, accessibility requirements, and workflow efficiency while still feeling intuitive and visually modern. The experience needed to improve clarity and usability without sacrificing the speed and functionality required by enterprise users.
Approach
I focused on simplifying complex workflows through improved information hierarchy, cleaner layouts, reusable UI patterns, and scalable interaction models. The redesign prioritized usability, readability, accessibility, and consistency while modernizing the overall Salesforce service console experience through high-fidelity mockups, workflows, and system-based design thinking.
Outcome
The result was a more streamlined and intuitive service experience that reduced friction for support agents and created a stronger foundation for future scalability across healthcare and service-related workflows. The project demonstrated how thoughtful enterprise UX design can improve efficiency while supporting long-term platform growth and modernization.
